After United Airlines’ display of its
amazing customer service skills this week, Emirates airline (which has been under many forms of attack in the US by United and its CEO) released this video on Twitter:
So is Emirates really that much better than United or any other airline? Do they really earn up to this video?
Next week I will begin a 4-part detailed series about what it is like to fly Emirates Business Class, featuring both their A380 product and their 777-300 product. (Hint: The cover photo from the onboard bar on the A380 previews the experience.)
And about Mr Munoz who twice had to re-accommodate his own statements on what happened, well here is an irony:
PR Week Communicator of the Year
Maybe they forgot to put any heart back in.